How we work

How we work

Our commitment to quality and customer satisfaction

• Customer support

  After each step on this website you can text us on WhatsApp (+961 78 818 215) to solve an issue or speed things up.

• Quality assurance

  Every product is carefully selected and tested to make sure it meets our quality standards before reaching your hands.

• Secure transactions

  Your data is saved securely and kept safe. We protect your information with industry-standard encryption.

• Fair practices

  We work with complete transparency and fairness in all our dealings with our customers.

Warranty

All products include a written warranty, valid for at least 1 month from the date of purchase

What the warranty covers

• Manufacturing defects
• Hardware failures not caused by user damage
• Products broken due to manufacturer issues
• Direct replacement or repair

What it does not cover

• Damage caused by improper use or mishandling
• Physical damage from drops or accidents
• Water damage or liquid exposure
• Normal wear and tear
• Failure due to user negligence

Delivery & exchanges

Reliable delivery and a clear exchange policy

Delivery charge $5 USD Flat rate on every order

Delivery time 2-4 working days Across Lebanon

Order status In your account See every order under My Orders

Exchanges we accept

• Products damaged by us or by a manufacturer defect are exchanged directly.
• Just contact us with proof of the defect.

Returns not accepted for

• Changing your mind or simply not loving the product
• Ordering the wrong item by mistake

Cancellations: orders can't be cancelled once they have shipped. If you need to cancel, contact us as soon as possible before shipment.

Terms of service

The agreement between Doctor Technology and our customers

1. Product warranty

   All products sold by Doctor Technology come with a minimum 1-month written warranty covering manufacturing defects and hardware failures not caused by user damage or misuse.

2. Shipping & delivery

   Delivery charges are $5 USD per order, with estimated delivery between 2-4 working days. We are not responsible for delays caused by external factors beyond our control.

3. Returns & exchanges

   Exchanges for defective products are available. Returns are not allowed for personal preference or ordering mistakes. Cancellations after shipment are not accepted.

4. Data privacy & security

   Your personal data is saved securely and kept safe. Your data will not be sold or displayed to anyone. We use industry-standard encryption to protect your information.

5. Customer support

   We offer 24/7 support via WhatsApp (+96178818215). After each process or step, you can contact us to solve issues or expedite processes.

6. Account requirements

   To track orders and use gift cards, you must register and log in to your account. Unregistered customers cannot track orders or apply gift cards to their purchases.

7. Product liability

   We are not liable for damages caused by misuse, improper handling, accidents, or failure to follow usage instructions. Our liability is limited to product replacement or refund.

8. Agreement acceptance

   By making a purchase on our website, you agree to all terms and conditions outlined here. We reserve the right to update these terms at any time with notice.

Account & data

Your privacy and security are our priority

• Data security

  Your data is stored securely and protected with encryption.

• Data privacy

  Your data will not be sold or displayed to anyone.

• Account access

  Register and log in to reach your dashboard: order history, order status and gift cards.

• Order tracking

  Registered customers can follow all their orders. Guest orders can't be tracked or paid with gift cards.

Gift cards

The perfect gift for accessory lovers

1. Request onlineGift cards are requested online only, through our website.
2. Receive the codeYou receive a unique gift card code after your request is processed.
3. Create an accountThe recipient creates an account if they don't have one yet.
4. Assign & shopAdd the code to the account and start shopping.

Get a gift card Redeem a code

Delivery charge updated to $5 USD on September 28, 2026. Questions about these policies? Contact us.